Shipping policy
Shipping Policy
We ship most Vital-X Ring orders from our London, UK warehouse. On occasion, your order may be shipped from our Hong Kong warehouse if needed.
Processing time
- If you place your order before 1 pm UK time, it will be shipped the next working day.
- Orders placed on weekends or bank/public holidays will be shipped on the following working day.
- In some cases, it may take up to 3 business days to process your order.
- Please note that during busy periods such as Black Friday and the holiday season, processing and shipping times may be longer due to increased global shipping volumes. We recommend ordering early to avoid delays.
Expected delivery times
- UK & Northern Ireland: 3–5working days (Royal Mail service)
- Ireland: 3–5 working days
- Europe: 5–15 working days, depending on location and postal service
- Worldwide: 1–4+ weeks, depending on country and postal service
International deliveries can be delayed by customs checks or local processing, which are outside our control. Customs charges and import duties are not included in our prices.
Tracking
All orders include a tracking number, which will be updated on your order page or sent to you via email. You can check your parcel’s progress at any time or contact us if you have questions.
We’ll always do our best to get your Vital-X ring to you quickly and efficiently — and if there’s ever an issue, we’ll make it right.
Contact Information
Email: support@vitalx.uk
Address: Suite 6130, 5 Brayford Square, London, E1 0SG, United Kingdom
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